CARS24, a fast-growing and fully local Aussie team based in Melbourne, Sydney, Brisbane, Adelaide and Perth. They began their journey in Melbourne in December 2020. They are here to transform the way that Australia buys and sells used cars, making it as easy and convenient as any other online purchase.
It was founded in India in 2015 and is now valued at over $1 billion dollars, with expansion into the United Arab Emirates, Thailand, and Australia and more countries in the pipeline.
CARS24 does better than that - their 7 day returns means you can enjoy your car for a week instead of a few minutes. Really get to know your car in different driving conditions to ensure it’s a perfect match.
Drive the car for 7 days to make sure it meets your requirements. If, for whatever reason, you're not satisfied with it, drop an email to hello.au@CARS24.com within 7 days of your car delivery date to initiate the return process. The CARS24 team will check to ensure that the car is in the same condition as it was at the time of delivery and then initiate the return. When all details are verified, the refund will be processed within 3 to 5 working days. Your refund will be processed within 7 days, provided there is no damage to the car. The refund will be the price you paid CARS24 for the car, but your lender may charge you certain fees you'll need to consider.
We want your car to be perfect for you. If it isn’t, you can absolutely return it at any point during the first 7 days. Simply call or text the same Customer Service Carcierge who delivered your vehicle and we’ll arrange collection for you within 24 hours. We’ll arrive on time, perform a brief inspection to ensure the car is in the same condition and take care of any paperwork. Your refund will be processed shortly after collection. The 100% refund will include the price you paid for the car, including all charges like government fees and taxes.
CARS24 have priced their cars competitively and fairly for their condition and quality. Negotiating can be a stressful process for buyers, so we believe in no haggle - no hassle to make purchase as streamlined as possible.
All CARS24 vehicles come with a complimentary 6 month comprehensive service warranty, to make sure you don't spend a penny on repairs and maintenance post-purchase. The warranty is as close to the manufacturer’s warranty as possible, and has unlimited claims up to the value of the car.
Yes. We recommend that you take out insurance on your car immediately to ensure you're completely protected from the moment we've delivered it to you. If you've arranged finance, your lender will likely insist that you have arranged insurance before releasing funds. If you are financing a car through Driva, you will need insurance before the car can be delivered to you based on the lender’s requirements. If this is required, Driva will let you know.